Refunds & Returns
Effective October 2026 • Zynox Records & Films
Merchandise Returns
Apparel and physical merchandise qualify for return within fourteen calendar days of verified delivery. Returned items must remain unworn, unwashed, and secured in original product packaging with inspection tags intact. This policy operates in harmony with statutory consumer rights under Nigerian law. Return transit costs remain the purchaser's responsibility, except when items arrive defective or mismatched against the verified order sheet. In instances of verified product defects, the studio delivers an immediate replacement or full reimbursement inclusive of return shipping costs. Bespoke garments and numbered capsule editions constitute final sales.
Digital Master Distributions
Digital recordings and master audio packages stream across authorized partner DSPs (Spotify, Apple Music, Audiomack, YouTube Music). Transactions initiated within third-party digital stores remain subject to the respective platform's commercial terms. The studio does not issue direct refunds for third-party marketplace purchases.
Studio Booking Reschedules and Cancellations
When operational conflicts arise, paid soundstage deposits transfer to a rescheduled session confirmed in writing by studio management. Rescheduling notices delivered less than seventy-two hours prior to the session start result in deposit forfeiture to cover engineer retainers and studio space reservations.
Concert and Screening Admissions
Ticketing credentials for live showcases and private theatrical screenings process through verified venue and ticketing partners. Refunds follow the authorized ticket agent's event covenants. If the studio cancels an event outright, admission charges are refunded within ten business days of the cancellation date.
Initiating a Claim
Direct refund claims to zynoxrecords@gmail.com or submit your order record to our studio WhatsApp line at +234 810 897 7146. Include order identifiers, item details, and supporting photographs for damaged shipments. Inquiries receive evaluation within five business days.